Returns and Refunds

Returns and Refunds Policy

At The CW Store, we take great pride in the quality of our handcrafted products. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

To initiate a return, please contact us through our website with your order number and reason for return. We will provide you with instructions on how to proceed.

Non-Returnable Items

Custom or personalised orders
Items damaged due to misuse or improper care
Items returned after 14 days of delivery

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

International Returns

For customers in Europe, Africa, and Asia — return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service.